Not yet ready to order? maybe this will help you make up your mind.

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Why should I get a box?

The Tail Wagger boxes are a great way to always have new and exciting products for your dog, delivered to your door.
If you need more convincing, here is a list of all the reasons why you should try us out!

Puppy steps, how do I subscribe? 

It's supper easy. Just click on here for a dog box.
Fill up the forms and you are done! Your pup will love it!

When will I get my box and who will deliver it?

Our dispatch date in on the 1st of every month so it should be with you before the 5th of every month.
We deliver all of our boxes using the Royal Mail services.

When will I be charged?

Your card will be charged on the 15th. Your first box will be dispatched on the following 1st.

What is a cut off date and why do you use it?

Our cut off date is on the 14th. We have cut off dates so we'll have the time to tailor every box to each dog's taste.
If you do subscribe after our cut off date and we still have time enough to make an amazing tailor made box we will email you with the option for an earlier box.

​Will I have to pay for delivery?

We offer free shipping for all the UK. 

Wait, do I have to subscribe or can I order just once? 

You can order just once, just choose the gift box.
But we’re pretty sure you’ll want to subscribe after trying it  ;-)

Oh, another question: can I gift a subscription?

Sure you can. You just need to put the address of your puppy friend
as the delivery address.

How can I cancel my subscription?

You can cancel at any time. Just log in to your account and cancel your subscription. 
Note that you will still receive your last box if you cancel it after the 15th. 

So, just to get this straight: is the small box for small dogs, 
the medium for medium sized dogs and the big for bigger dogs?

Nooo! The sizes differ only the number of items. 
On your online profile you will put the size of your dog and we will then know what to send to you.

So, what will I receive in my box?

Each month we’ll deliver different products to you. We will always tailor your box according to your dog's needs. 
So, for example if your dog loves to chew, we’ll send you some extra different chews. Or if your dog is a bit older, 
you’ll receive special older dog treats.

Will I know what exact products will arrive in my box?

Every month your dog is going to have a big surprise. If your dog really loves some item or doesn't seem so 
interested in another, you can always let us know on your profile and we’ll make sure you only get what your pet likes.

My pet is a picky eater and/or has allergies.

Don’t worry. You can put all of your pet's information on your profile and we’ll take extra care of your box.

Do I have to be worried about any item in the box?

Absolutely not. We only put the best quality products in your box. All of our treats and chews are chosen very carefully 
and they don't have any nasty processed products in them. 

Also, we always give preference to local suppliers whenever possible, that means not only the product will be very good 
for your dog, but you’ll also be helping UK small and local producers.

What if I have 2 dogs or want to spoil my only pet?

Easy-peasy! You have 3 options:
1 - Chose the Large box.
2 – Create another login and simply use the same delivery address.
3 – Or send us an e-mail about it.

What if my box was damaged, there is a faulty product
or my pup hates something in the box?

We do our best to make sure it won’t happen, but in case there are any issues just email us at hello@thetailwagger.co.uk
and we will sort it out right away.

How do i change my details (shipping address, name, credit card, subscription)?

Simply login to your account and you’ll have the option to change it.
If you want to change your payment card remember to put the new one as the default, otherwise the website will continue to charge you on the old one.

How can I pay?

We accept all major credit cards: Visa, Mastercard and American Express.   

Hey, where is my The Tail Wagger box?

If you haven’t received your box 7 days after its shipping date please send us an email (hello@thetailwagger.co.uk) and we’ll sort it out for you.

What about my privacy?

Don't worry! We will not share any personal information you give us with any third party.
We will only share here, or on our social media pages, the cute photos you send us and the photos you use #thetailwagger or #thetailwaggerbox

What charity do you support?

We have a partnership with Dogs Trust! Every box you buy you’re helping them a little bit, and they’re great! Check them out www.dogstrust.org.uk