Why do you have a online shop?

We realised a lot of our customers wanted to get the same products over and over again.
Since the boxes are supposed to be different every time so people can try out various products,
​we decided to add an online store.

Will you offer the same products that come in the boxes?

Yes and no. On our online shop you will find products we don't ever put in the boxes (like a 2kg dry food bag) and products from our previous boxes.

How long will I have to wait to receive my purchase?

Well, if you live in the UK it should take from 2 to 5 working days.
If you are anywhere else in the EU it can take a little while longer, from 5 to 15 working days.

​How much is the delivery fee?

 The UK delivery fee will be £2.99 and the EU fee will vary depending on your order.

I changed my mind, can I cancel my order?

If you would like to cancel your purchase, please send an email to hello@thetailwagger.co.uk as soon as possible.
Unfortunately if your package has already been dispatched you won't be able to cancel your order, in this case you will need to return it.

What if my box was damaged, there is a faulty product?

We do our best to make sure it won’t happen, but in case there are any issues just email us at hello@thetailwagger.co.uk
and we will sort it out right away.

Can I return any items?

You can return any products on it's original selling condition within 14 days of your purchase. Just send an email to hello@thetailwagger.co.uk
​The return postage will be refunded ONLY in the event of a faulty item.
Please note that shipping and handling charges paid on your original order are not refundable.